Langate is an award-winning provider of web development services in 3 main categories: business, healthcare, and education. At Langate, we're passionate about crafting digital solutions that make a real impact. We take immense pride in our strong collaboration with the U.S.  We're here to shape the future of technology, one milestone at a time.
In addition to technical expertise, we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success, and we believe in fostering an environment where everyone’s voice is heard and valued.
We are looking for an office-based IT Support Specialist to provide onsite and remote support for our employees and assist the remote IT Engineer with IT operations. 

Requirements:  

• 2+ years of experience in IT support, service desk, or related role.
• Good knowledge of Windows 10/11 administration; basic knowledge of MacOS, Windows Server OS and Active Directory.
• Understanding of Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint, Office Apps).
• Familiarity with Intune and Entra ID (basic understanding of device enrollment and identity management).
• Knowledge of computer hardware components, RAID basics, and troubleshooting methods.
• Experience in diagnosing, upgrading, and repairing PCs, laptops, and peripherals (minor repairs, replacement of components).
• Understanding of network architecture and main protocols (TCP/IP, DNS, DHCP, HTTP/S, SMTP).
• Basic networking knowledge: LAN/Wi-Fi troubleshooting, switch/router/AP setup.
• Basic understanding of information security principles.
• Experience with installing and updating software.
• Basic PowerShell knowledge.
• Experience with HelpDesk systems (ticket processing, task execution).
• Experience in IT equipment purchasing and vendor interaction (in coordination with the remote IT Engineer).
• English at the level sufficient to read and understand technical documentation.
• Responsibility, accuracy in documentation, and ability to work independently within given instructions. 
• Team player, fast learner, curious, and self-motivated. 

 
Responsibilities: 

• Provide IT support for employees in the office and for remote users via Teams/email. Support user workplaces (workstations, peripherals, applications).
• Install and configure user devices, install and update software according to company standards and policies.
• Assist in onboarding and offboarding processes (account preparation, equipment handling).
• Assist the remote IT Engineer by executing assigned tasks.
• Coordinate delivery and return of IT equipment for remote employees.
• Maintaining IT equipment in working order (service, upgrade, basic repairs, interaction with service centers).
• Participate in procurement process: selecting and purchasing equipment and peripherals (in coordination with the IT Engineer).
• Equipment accounting, inventory management, and IT documentation upkeep.
• Monitor alerts from IT systems and backup solutions, respond or escalate when needed.
• Escalate complex issues to an IT Engineer.
• Track assigned tasks and working time in company systems.
• Participate in infrastructure improvement and modernization projects. 

We offer:  

• Competitive salary
• Official employment, paid sick leave, 20 days of paid vacation
• Free English lessons    
• Flexible work schedule    
• Official Ukrainian holidays are non-working days  
• Paid courses and certifications    
• Сoach / psychologist consultation   
• Workshops    
• Career development plan
• Mentoring Education    
• Medical Health Insurance 

Why Choose Us? What Do We Offer that's Exceptional?    

1. Cutting-Edge Technologies on Real Projects: At Langate, you'll work with the latest technologies on live projects. We're a dynamic, fast-growing company, so you'll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.    
3. Investment in Your Growth: We're committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.    
4. Team Building and Unity: We know that a happy team is a productive team. That's why we organize team-building events and group activities to foster strong bonds and a sense of belonging.     
5. When you choose us, you're choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!  

 Need more information? Welcome!